Arroyo Associates' competitive edge lies in our firm's ideal combination of extensive experience in performance auditing and management consulting, and significant line- and executive-level experience in local government administration and operations. 

Our consultants:


James C. Lam is the firm's Managing Principal. Mr. Lam's consulting experience includes operational studies and analysis, intergovernmental services feasibility/cost-benefit analysis, staffing studies, service delivery reorganization, performance analysis, service level benchmarking, program evaluation, organizational strategy, public policy analysis, and grants management. Mr. Lam has served as a lead project staff and manager on various types of management consulting engagements for many different public-sector clients, including counties, cities, special districts, and state agencies. His major clients have included the Counties of Los Angeles, Santa Clara, Orange and San Bernardino; Cities of Los Angeles, Beverly Hills, Irvine, Orange, Moorpark, Malibu and Wasco; and special organizations such as the Los Angeles Unified School District, Port of Los Angeles, Los Angeles World Airports, Orange County Fire Authority, Santa Clara Valley Water District, and California Conservation Corps. Prior to joining Arroyo Associates, Mr. Lam worked in program and financial analysis for The California Endowment and National Equity Fund, both leading organizations involved in healthcare philanthropy and affordable housing finance and development, respectively. Mr. Lam earned a Bachelor of Arts from the University of California, Irvine, a Master of Business Administration in strategy and organizations from Claremont Graduate School, and a Master of Public Policy in urban development and public finance from Harvard University's John F. Kennedy School of Government.

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Charles S. Brobeck is a Senior Consultant and specializes in the analysis of law enforcement operations, management and leadership. Mr. Brobeck is the former Chief of Police for the City of Irvine – a position he held for 10 years. Prior to Irvine, he served as the Chief of Police for the City of Novato, in Marin County. In addition to serving as a Special Advisor to the Director of the State Department of Motor Vehicles (DMV), Mr. Brobeck was appointed by then Governor Pete Wilson as a member of the California Commission on Peace Officer Standards and Training (POST). After retiring from law enforcement with 38 years of service, he joined Affiliated Computer Services (ACS), State and Local Solutions and served as their Director of Western Operations for Photo Enforcement.

Mr. Brobeck currently serves as a member of the POST Advisory Committee, which serves as the POST Commission's “sounding board” by providing a two-way link between the Commission and organizations that share an interest in the Commission's work. He also serves as a regular presenter in the POST Executive Development Course for senior-level law enforcement personnel; the course provides training on a variety of topics associated with organizational dynamics and development, personal and group leadership, and communication skills. Mr. Brobeck has served as a lead consultant on a number of analytical studies, including those of the Los Angeles Police Department and the Kern County Sheriff's Department. Mr. Brobeck holds a Bachelor of Arts and a Master of Public Administration from Golden Gate University. He is also a graduate of the FBI's National Academy and the Law Enforcement Executive Development Program.

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John F. Hoffman is a Senior Consultant with extensive personnel and human resources management experience in the public sector. Mr. Hoffman possesses over 40 years of local government experience, including 25 years as the Director of Personnel and Employee Relations for the City of Glendale, Los Angeles County's third largest city. At Glendale, he directed a comprehensive Human Resources System including Classification and Compensation, Employee Relations, Contract Negotiations, Recruitment, Testing and Selection, Civil Service Commission, Employee Benefits, Employee Training and Development, Human Relations, Workplace Discriminatory Complaint Resolution, Worker's Compensation, Safety Administration, and Employee Health Services and Wellness. He has taught graduate school at California State University, Long Beach in Public Sector Labor Relations for thirty years. Since his retirement, he has been serving as an employee relations and human resource consultant and trainer. In this capacity, Mr. Hoffman recently served as Interim Personnel and Employee Relations Director for the City of Culver City, and has negotiated many labor contracts and conducted special human resources projects for cities such as El Monte, West Covina, Fillmore, Indio, Huntington Park, Gardena and Inglewood. Mr. Hoffman earned a Bachelor of Arts and a Master of Arts from California State University, Long Beach.

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Leslie Nordby is a Senior Consultant who possesses over 30 years of experience in managing public library services with the Los Angeles Public Library, including serving as Branch Library Construction Manager, Assistant Director of Branches, Director of Institutional Studies and Planning, and Principal Librarian for Volunteer Services. That experience includes coordinating the development of the Library's strategic plan, planning and implementing staff training programs, serving as project manager for the design and construction of branch libraries, developing construction grant proposals, and conducting large community meetings regarding library services and facilities. As a management consultant for the past ten years, Ms. Nordby assists administrators and staff in facilitating the planning and implementation of organizational, collection and facility changes. She has assisted libraries throughout California, including those in the cities of: Berkeley, Burbank, Duarte, Irvine, Long Beach, Malibu, Moorpark, Oakland, Richmond, Sacramento, San Francisco, and Signal Hill. Ms. Nordby holds a Bachelor of Arts from Brown University and a Master of Science in Library Science from the University of Southern California.  

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Donald Oblander is a Senior Consultant with a specialization in the analysis of the financial management of local governments. Prior to his consulting work, Mr. Oblander worked for the City of Beverly Hills for 25 years, including serving as the Chief Financial Officer, where he provided oversight of the City's accounting, treasury, purchasing and human services functions; supervised an operating budget in excess of $250 million, a capital budget of similar size, and an investment portfolio averaging over $200 million; and issued long-term debt totaling nearly $750 million. He also provided analysis of financial opportunities in labor relations, capital restructuring, and policy formulation areas. Before his tenure with the City of Beverly Hills, Mr. Oblander served as the Finance Director /Treasurer for the City of Milwaukie, Oregon, and was a senior accountant for John F. Forbes & Company, a regional CPA firm before its merger with Peat Marwick. Mr. Oblander is a Certified Public Accountant and holds a Bachelor of Science and a Master of Business Administration from Portland State University.  

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Rick TerBorch is a Senior Consultant who is a 37-year law enforcement veteran, including serving as the Chief of Police for the City of Arroyo Grande for over 16 years. Mr. TerBorch is currently performing consulting services in the areas of human resources and organizational development, organizational assessment and effectiveness, strategic and transition management, and expert witness services regarding contemporary law enforcement practices and administration. Mr. TerBorch also has extensive citywide administrative experience, having served as Acting/Interim City Manager for extended periods of time.

Mr. TerBorch previously served as a Commissioner and Chairman of the California Commission on Peace Officer Standards and Training (POST), President of the California Police Chiefs Association (CPCA), the Police Chiefs' representative on the Board of Directors of the League of California Cities, and a member of the California Governor's Homeland Security Public Safety Advisory Council. He developed the certified "Role of the Police Chief" course sponsored by the CPCA and, for the past four years, has been serving as the Course Manager for the California POST Executive Development Course. Mr. TerBorch was recently honored by the International Association of Chiefs of Police (IACP) as a Board Member Emeritus in recognition for his service as member of the IACP Advisory Group for the Services, Support and Technical Assistance for Smaller Police Departments Program. He earned both a Bachelor of Science and a Master of Science in Criminology from California State University at Long Beach, and is a graduate of the Class IV of the POST California Law Enforcement Command College.

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Royleen White is a Senior Consultant who has been consulting for nearly 20 years to government clients, which have included the California cities of Alameda, Burbank, Dublin, El Cerrito, Fremont, Irvine, Livermore, Long Beach, Menlo Park, Ripon, Santa Clarita, Santa Barbara, Santa Monica, Sunnyvale and Tracy. Prior to entering the consulting field, Ms. White served for 23 years in California local government – the last twelve as a department head, including Director of Community Services, City Clerk's Office and Administrative Services. Ms. White has a unique set of skills, combining executive management and leadership experience in local government with technical consulting expertise in group and process facilitation, human resources management, organizational development, and training and coaching. Her consulting is aimed at planning for organizational development, establishing customer-driven organizations and building high-performing work groups. Ms. White holds both a Bachelor of Arts and a Master of Public Administration from California State University, Fullerton.

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